FAQs

❓ Frequently Asked Questions (FAQ)

🛒 Orders & Accounts

Do I need an account to place an order?
No, you can also checkout as a guest. However, creating an account with WONKRU has benefits:

  • Faster checkout process.

  • Easy access to order status and history.

  • Exclusive updates on new releases, discounts, and special promotions.

Can I modify or cancel my order after placing it?
Yes, but only within the first 24 hours after purchase. Please contact us as soon as possible at Wonkrucontacto1@gmail.com.

💳 Payments

What payment methods do you accept?
We accept major credit and debit cards (VISA, MasterCard, Discover, and AMEX), as well as PayPal.

Is my payment secure?
Yes. All transactions are securely processed using SSL encryption. WONKRU does not store sensitive card information.

🚚 Shipping & Delivery

Where do orders ship from?
Our shipments are processed from partner factories and international warehouses, so items may arrive in separate packages.

How long does delivery take?
The estimated delivery time is 8–20 business days, depending on your country and customs clearance.

Do you ship internationally?
Yes! We ship worldwide 🌎. Plus, orders over $50 USD qualify for free tracked shipping.

How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and instructions to check the status online.

📦 Returns & Exchanges

Can I return a product if I don’t like it or it doesn’t fit?
Yes. You have 14 calendar days from receiving your order to request a return or exchange.

Who covers the return shipping costs?
In most cases, the customer is responsible for return shipping costs, unless the product is defective or incorrect, in which case WONKRU covers them.

When will I receive my refund?
Refunds are processed once we receive and inspect the returned item. It may take 7–14 business days for the refund to appear in your account.

👕 Products & Quality

Are the colors and sizes exactly as shown on the website?
We do our best to display accurate images and sizes, but slight variations may occur due to lighting, screen settings, or manufacturing.

How do I choose the right size?
Each product includes a detailed size guide. We recommend checking your measurements before purchasing.

📩 Customer Support

How can I contact you?
You can reach us at Wonkrucontacto1@gmail.com or through the Contact Us page on our website. Our team replies within 24–48 business hours.